Friday, May 09, 2008

Microsoft scouts for some abetment...


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…as Google further invades the online search & ad market!


Imagine Google Vs Microsoftan organisation like Microsoft being classified as a laggard by its competitors! As a first thought, it might look like another ‘dark horse at war’, but the fact is that Microsoft looks downright beaten, if not in full, then in parts. The Google advancement has been so detrimental to Microsoft that today the company has to look for partners to salvage the lost pride in the Internet search arena. One look at the latest Nielson/Net ratings for March and it becomes easy to understand the reason behind Steve Ballmer’s sleepless nights and relentless banter about Google. MSN, the Microsoft search engine, lags a distant third in the internet search space (with a meagre 10.1% share) behind Google (leading the pack with 53.7% market share) and Yahoo!, the number two.

Not that the erstwhile ‘as Google further invades the online search & ad market!unbeatable’ behemoth isn’t trying hard. Microsoft has recently acquired advertising firm aQuantive for $6 billion in cash. Stated Ballmer on the acquisition, “Microsoft is intensely committed to creating a thriving advertising business and to partnering closely with all key constituencies in this industry to help maximise the digital advertising opportunity for all.”

Even though Steve Ballmer appreciates Google’s ascent, he refuses to concede to the inevitable threat. “Everything else (Google produces) is sort of cute but Microsoft has shown itself to be a multi-trick pony when it comes to building new businesses,” exclaims Ballmer. This utter disdain only appears to conceal Ballmer’s worst fears, the fact is that increasing pressure from Google has compelled Microsoft to make the aQuantive acquisition and also make another attempt to acquire Yahoo! for a sum projected at $50 billion. In order to increase its ad revenue, Microsoft had also tried to take over Double Click – the $3.1 billion deal went to Google. As a result Google’s advertising revenue for first quarter 2007 has been sitting on a whopping $3.6 billion, growing at 63% annually. Considering the fact that Yahoo’s earning increased by 9% and Microsoft’s revenues by 6% (for the second quarter), Google seems to have the inevitable advantage.

“There’s too much overlap between Microsoft and Yahoo! and to try to merge the company cultures of two large companies like that in general is hard,” says David Hallerman, a senior analyst at the research group eMarketer. That way, aQuantive does give Microsoft a slight leg up. However, whether Microsoft goes for a big ticket merger or proceeds to acquires smaller fishes of online search and advertising, Microsoft still doesn’t seem to have credible answers to Google’s ‘cute’ blitzkrieg, as the latter has literally taken over the online advertising space with a market share of over 30%, expected to grow further on the DoubleClick acquisition.

Edit bureau: Devdeep Singh

For Complete IIPM Article, Click on IIPM Article

Source :
IIPM Editorial, 2008

An
IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative

For More IIPM Info, Visit Below....
IIPM - Admission Procedure
Why Study Abroad When IIPM Gives You 3 global Advantages!
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IIPM, ADMISSIONS FOR NEW DELHI & GURGAON BRANCHES
IIPM, GURGAON
ARINDAM CHAUDHURI’S 4 REASONS WHY YOU SHOULD CHOOSE IIPM...


Thursday, April 10, 2008

Accessories & Gizmos


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Style watch!

Here Calibre 6 by TAG Heueris another flash for watch aficionados. Ubercool, elegant and appealing, the newly introduced Link Calibre 6 by TAG Heuer, the worldwide leader in luxury sports watches, embodies exquisite elegance. It is vertical textured, double-sided, has anti- reflective coating, a sapphire-case back, hand-applied markers and logo and a stylish large seconds counter. And with a choice for three dials – black, brown and silver – the impeccable style emblem could be yours at just Rs.96,000.

Gift and express...
ThinkBVLGARI gifts, think Bvlgari; for none can match its newest ‘Silver and Precious Gifts Collection’ – a complete range of unique and glamorous gift ideas, including everything from pens, cufflinks, key holders to the extraordinary money clips and atypical office items! All items are made in rich materials such as silver, gold, enamel, resin & rubber, and the most precious models are enriched with diamonds! (Available at the Bvlgari Boutique, The Oberoi, New Delhi) Price on request.

Rubbing it the right way!
HereRubbing it the right way! to bust stress and help you cope with the ultra-strenuous lifestyle of this age, the opulence massage chair by Panasonic Home Appliances India Co. Ltd. christened ‘EP 3510 Real Pro X’, is loaded with luxurious features to de-stress your body. It caters to the largest massage area possible – head to toe (yes, fingers included!) – and is equipped with a unique Body Sensor that estimates the height and weight of the user and thereby customizes the rollers to fit the user’s body size and shape. Did you hear... rejuvenation just became electronic! Priced at Rs.3,60,000.

‘Tech’ing over corp needs
Thehi-tech S60-series, Nokia E90 Communicator! latest to take the gadget market by a storm is none other than the hi-tech S60-series, Nokia E90 Communicator! This 210 g gadget is packed with everything imaginable – 3G connectivity, integrated WLAN, mobile office, quad-band GSM, integrated GPS, 512 MB micro SD memory card, 3.2 mega pixel camera, FM radio & music/ media player, ergonomic full qwerty keyboard and an impressive 800x352 pixel resolution in 16 million true colours for vibrant detail, to name only a few! You just cannot afford to give it a miss! Price: Rs.37,500.

Bang on!
BangBeoVision 8 – a 26” 16:9 TFT LCD TV and Olufsen makes a double impact with the BeoVision 8 – a 26” 16:9 TFT LCD TV designed by David Lewis, exemplifying craftsmanship and performance. With exceptional picture and sound quality, it’s optimised for casual use. This 72x44x22cm wonder comes in black and silver cabinet finish and is designed to style your life better... Priced at Rs.1,85,000.

For Complete IIPM Article, Click on IIPM Article

Source :
IIPM Editorial, 2008

An
IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative

For More IIPM Info, Visit Below....
Why Study Abroad When IIPM Gives You 3 global Advantages!
The Sunday Indian - India's Greatest News weekly
IIPM, GURGAON
ARINDAM CHAUDHURI’S 4 REASONS WHY YOU SHOULD CHOOSE IIPM...
IIPM Economy Review


Wednesday, April 02, 2008

Colouring your life at Nerolac


Why Study Abroad When IIPM Gives You 3 global Advantages!

The five-fold core values remain the cornerstone of a long-term relationship at KNP

FromColouring your life at Nerolac being a luxury product, paints today have become a mass product and in the bargain painted the balance sheets of industry giants with bright colours. Divided into two segments – decorative & industrial, the industry is witnessing a 15% yoy growth. For the uninitiated, the decorative segment accounts for a whopping 75% of the Rs.95 billion paint sector. However, today, it is the industrial segment that is causing cheer for the industry majors. With automotive paints accounting for close to half of the industrial paints business, the paints industry is riding piggy-back on the high growth in the automotive sector.

The undisputed bastion of the industrial paints segment – Kansai Nerolac Paints (KNP) has every reason to smile after witnessing a 16% yoy growth & earning revenues of Rs.14.84 billion for FY07. That’s not to say that it is lagging in the decorative segment. With 20% market share in the decorative market, the company stands at number two in this segment.

As the Srikant Dikhale, VP -- Human Resource, KNPrevenues keep on mounting, so does competition and pressure to perform well. The cornerstone of KNP’s success in the industrial segment is undoubtedly the wide spread distribution network that has helped in generating huge sales revenue. And all this calls for a very well managed talent pool and a dynamic workforce that can withstand the pressures of targets and deadlines. Speaking to 4Ps B&M, Srikant Dikhale, Vice President – Human Resource, KNP points out, “Talent management is very crucial for our company and we at Nerolac have a very intact system in place to manage our talent pool.” Every year there is a round table conference in which the senior management scrutinise the workforce and divides it into three categories – the current fit or solid citizen (people who are doing well at their current job), people with potential to go up one level and people with potential to go up more than one level. Based on this categorisation and coupled with past performance, the best people are picked up to form the ‘talent pool’ and are suitably rewarded for their outstanding performance. This instills a sense of pride among this talented workforce and inspires the rest to work hard to get picked upthe next time.

With such a vast talent pool, there always lies a risk of losing key personnel to the competitors. Adds Dikhale, “The biggest problem that HR faces today is retention… there are so many jobs today that people don’t think before they quit.” Attrition is one of the major challenges faced not just by the paint industry but the FMCG sector as a whole. The attrition rate in the industry is around 22%, however at the sales front it stands at an alarming 30%. This implies that retaining the sales force is another major challenge and that’s where the HR department at KNP shows its dynamism. KNP tries to capture the aspirations of its people at the time of induction itself. On the last day of induction, the new joinees are given two forms. One form captures their aspirations in life, while the second tries to track down the way these freshers want to be treated by their seniors. The final result is conveyed to the respective HODs and the reporting heads. This helps them understand the new employees better. On being quizzed how Nerolac has come up with such an innovative idea Dikhale proudly announces, “One youngster came up with the idea that instead of being reactive and doing exit analysis of why people leave the company, lets be proactive and capture their aspirations when they join us.” Such ideas are usually brought forward in the monthly meeting at BASIC (Big And Small Ideas Cell) – an innovative idea generating cell of the HR department. The entire HR team meets once a month & brainstorms to come up with innovative ideas. Such is the impact of these sessions that now every department at KNP hasformed these innovation cells.

For assessing its workforce, KNP has in place a very unique system. A competency framework is decided for every job and then employees are sent to special assessment centers of the company where they spend two days going through various exercises like role plays, group discussions, case studies, personality tests et al. They are then assessed on the pre-defined competency framework and if they have performed up to the mark and match the set framework, they are promoted. This ensures that an employee who is performing well at his current job is promoted to a level up only when he is ready for it. That means even the best salesman at Nerolac can’t become area sales manager, unless and until he has the right competencies to become a manager.

At NEROLAC - ImpressionsKNP there is also an added emphasis on developing people internally. However, when it comes to training and development, Dikhale sounds a bit skeptical as he explains, “When it’s the question of training, one needs to be very clear about who is to be trained and in what areas.” KNP does not believe in the ‘push effect’ of training. This implies that the HR department never goes in for random training of the workforce. In fact the respective HODs approach HR whenever they feel the need for their people to be trained in certain areas. That way it becomes more relevant for the employees and for the company as well. So training at KNP is all about the right people, at the right time, for the right kind of training.

Another key aspect of keeping employees satisfied is by keeping them constantly motivated and what better way than to give them immediate recognition for some exceptional work done. To acknowledge and reward its employees for good work, KNP has in place awards like Kaizen awards, best performance award et al. However, it is the instant recognition through the ACE (Acknowledgement of Contribution by Employees) program that gives the employees that extra kick and keeps them truly motivated.

Right from the time of induction, KNP believes in nurturing a long-term relationship with its employees. A case in point being that out of the eight people in the top management, three had joined KNP as management trainees and have climbed up the ladder. This fosters a belief in the young talent pool that they too can rise high in the organisation. An employee once taken aboard is no longer merely an employee but a member of the extended KNP family and is oriented towards the five fold core values of the company – innovation, entrepreneurship, responsiveness, simplicity and team work.

4Ps B&M edit bureau: Pallavi Srivastava & Surbhi Chawla

For Complete IIPM Article, Click on IIPM Article

Source :
IIPM Editorial, 2008

An
IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative

For More IIPM Info, Visit Below....
The Sunday Indian - India's Greatest News weekly
IIPM, ADMISSIONS FOR NEW DELHI & GURGAON BRANCHES
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ARINDAM CHAUDHURI’S 4 REASONS WHY YOU SHOULD CHOOSE IIPM...
IIPM Economy Review

Monday, March 24, 2008

How Far Can Bombay Dyeing & Wadias GO...


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To some, the Wadia Group may appear to be a Johnny-come-lately, thanks to their delayed entry in sunrise sectors like aviation & retail. But high on its 200 year old heritage, here’s a group that believes: “What’s the point of being pioneers, if you are not around to taste success.”

It had Tough challenges & bigger responsibilitiesbeen pouring relentlessly that entire morning. As we weaved through the traffic and rain-drenched roads on our way to Paperbox House in a western suburb of Mumbai, the rain had reduced to a mere trickle, leaving behind its sticky and sultry after effects. So, the crisp air conditioned environs of his office came as a relief to us; the sweat sliding off our backs. The man seated across the table wore a trendy black T-shirt, projecting his fair skin and handsome features to perfection. Even as he flicked his IBM notepad shut; stubbed his Davidoff in the already overflowing ashtray and swiveled in his chair to face us, he caught sight of a copy of Business & Economy magazine lying on his table. The cover titled ‘360 Degrees of Separation’ had a visual of the two Ambani siblings in a faceoff. Sniggering, he leaned back on his chair. “That will never happen to us Wadias,” he said derisively, his self-satisfied smirk barely lacing his contempt.

Jeh Wadia, Bombay Dyeing vs. Sensex34, Managing Director of Go Air and on the Board of other Wadia Group companies, indeed is only carrying on the legacy of his father Nusli Wadia’s bitter corporate feud with Dhirubhai Ambani, as those who’ve seen the 2007 Bollywood blockbuster Guru will readily testify to. Some would call it the born confidence that only old money can provide. Yet, the fact is that parvenus or not, the Ambanis have raced miles ahead of the Wadias in the corporate Sweepstakes in just one generation. Sample this:

• There was a time when Nusli Wadia controlled Bombay Dyeing sported a prized license to manufacture DMT, a raw material for polyester. That was in the late 1970s and early 1980s. Now, the son of his bitter rival Dhirubhai Ambani, Mukesh controls the second largest petrochemicals operations in the world.

• Once, Bombay Dyeing was a huge textile brand. It is still popular, but fresher and foreign competition has not enabled it to capitalise on the brand value that it once built up.

• Flagship Wadia Company, Britannia, although still boasting the largest market share in its genre, is facing fierce and relentless competition from close rival Parle, as also from ITC (Sunfeast) and Surya Agro (Priya Gold).

• GoAir controls just a minuscule percentage of the booming aviation market, where among private carriers; only Jet and Kingfisher seem to be making all the headlines of late.

Connect the dots and you realize that there’s clearly something strangely laid back about this more than 200 year old business house. Especially the 1990s and the turn of the millennium saw this mini-conglomerate of yesteryears struggling with archaic wisdom in a fast-transforming entrepreneurship led India. But Jeh arguably does not think that way. “We don’t chase paper valuations like market cap and market share. We have heritage and have been around for almost 200 years, and will be around 200 years hence when the upstarts have faded away,” he counters with a smug smile. Confidence or over-confidence, we don’t know, but such is the in-bred confidence of the business house that much to the chagrin of market watchers, the group companies (except Britannia) do not even regularly share information with equity analysts.

The Britannia vs the crème de la crèmebusiness house traces its roots to a family of shipbuilders in Surat in the 1700s; from where the group diversified into a series of businesses to emerge as $738 million entity (only taking into account the turnovers of its listed entities, Bombay Burmah, Bombay Dyeing NPL and Britannia Industries Limited) today. But despite that, it’s undeniable that winds of change that breezed across India Inc. post-liberalisation left the Wadias mostly untouched. “Though they’re are one of the oldest groups of India Inc yet Wadias have been lacking definite strategy for a long time,” argues Jigar Shah, Head (Research) at KR Choksey Securities.

Today, while the fate of its flagship brand Britannia hangs in balance between the Kraft Foods-Danone tug-of-wars (see box), their eminently visible brand Bombay Dyeing (BD) retains only a shadow of its past glory. BD’s core business of DMT (dimethyl terephthalate), an intermediary used for manufacturing petrochemicals, is losing out to substitutes; while the textiles biz is floundering in the face of competition.

Of course, consumers are still using towels, bed sheets and pillow covers made by Bombay Dyeing, and market estimates suggest that the brand still commands a market share of over 36%. But the oomph factor has clearly declined. Gone are those days when the light-eyed Lisa Ray & Karan Kapoor wrapped in BD linen, caused a flutter. Instead, rivals like Welspun, Pantaloon Retail’s MeLa and Home Town, et al, are benefiting via enhanced visibility from their made-formall culture vis-à-vis Bombay Dyeing shops. Not that the attempts to win back the old BD brand recall is non-existent. Advertising budgets have seen a gradual rise over the last few years, new product launches are plenty and plans are afoot for an enhanced retail portfolio. “Competitors are fast capturing the market at the cost of BD, which has been comparatively complacent in its approach,” agrees Siddharth Roy, Executive Director of Response Media.

A look at the financials of Bombay Dyeing tell a similar story. The product- wise revenue/profit break-up of Bombay Dyeing is testimony that the group is losing to other players, which were quick to identify new emerging trends in the sector. Textile, which gave profits of Rs.422 crore in 2004, could manage just Rs. 368 crore in FY07; same was the case with DMT whose revenues fell from Rs.514 crore to a measly Rs.29.62 crore for the same period.

Yet, Chairman Nusli Wadia has all reasons to be smiling arrogantly. His sons have risen to the challenge at an opportune time; and the fasttransforming face of the Wadia Group is manifest in the spring in the gaits of the new-generation Wadia siblings, Ness and Jeh. The entry of young blood into the organization has begun the task of rejuvenating the ailing tiger, prompting a deafening roar to mark its mightiness.

Thanks to the duo, Competition is always there... but the Wadias have been there for too long to be afraid of these thingsa new wave of reorganisation and restructuring has gripped the Wadia Group, notably during the last year and a half. Impressed with Temasek’s ownership and management patterns, Jeh and Ness have gone about systematically implementing a sustainable model to drive future growth of the Wadia Group. “We have put into place processes for corporate development and capital management; and have completely separated ownership from management. The family should focus on running the money, while the professionals should focus on running the business,” affirms Jeh. The change is visibly manifest in the group’s remarkable evolution over the last couple of years. Resolutely stuck to routine old economy businesses like chemicals, petro-chemicals, textiles, plantations, laminates, et al, for years, the Wadias have, of late, exited some non-lucrative businesses, as also begun their tryst with sunshine sectors like aviation and retail. “The junior Wadias are modern businessmen and will have a good future,” observes a market watcher. While Jeh is leading the group’s aviation foray with GoAir, Ness Wadia is giving direction to the group’s proposed retail foray. Both the brothers portend new strategies for the otherwise conservative group.

Like Bombay Dyeing: Break up of ‘Revenue from Operations’his younger brother Jeh, Ness too is a regular in the Page 3 party circuit, and in between partying and dating the Bollywood actor Preity Zinta, he is effectively shouldering the responsibility of utilising the hidden potential of Bombay Dyeing viz. the virtual gold mine of land bank that the Wadia Group is sitting on – about 40 acres in Mumbai’s Dadar district alone – with the total property value assigned between Rs.8,000-10,000 crore. The plan is to develop this real estate for commercial, retail and residential purposes based on the own, develop and operate model (see box).

According to Anukrat Jain of Indus View Advisors, “With Ness and Jeh, the group has got a new strategic intent. Their foray in real estate and retail clearly shows that the earlier vision of an old economy structure is out and the new vision is in. Ness Wadia says that we will move from a close knit family business to an open ended professionally run business. We hope to see that happen.”

The Britannia vs Sensexaviation foray, however, is littered with problems, at least for now. Our observation of the sustainability of the aviation venture, given the killing losses being made by most airliners, brings forth a smug smile from Jeh. “Yeah, I know. And that’s why we’ve restricted our expansion plans (to 35 aircraft by 2011). All my friends and foes (competitors) in the sector are busy buying more planes, while I’ve deferred my growth plans linking them to changes in taxation and policy. What’s the point of being aggressive in growth, if you’re not around till the end?” he asks. He similarly shrugs off the wave of consolidation in the sector, saying that was only for those wishing to strengthen their international routes, unlike GoAir, which is keenly focused on the high-potential domestic market.

Praveen Vetrivel, aviation analyst with the IBA Group believes that GoAir’s wait and see approach to market expansion might be a good thing. “The best case scenario is that the airline will build up a solid experience and brand. And as and when policy changes make expansion favourable, they can further grow their market share without affecting profitability,” he explains. Yet, the downside is that if large airlines survive the next few years of intense competition, they will give tough competition to GoAir. But the worst case scenario for GoAir then would be to pack-up their 4 aircraft fleet operation, which will be no skin off the back of its cash rich promoters.

For now, members of the Wadia clan are aggressively focused on identifying new business areas to take the group to the next level. In the same spirit, they are looking to offload GoAir’s day to day operations to a CEO who would continue reporting to MD, while Jeh himself, has already moved on to the next frontier viz. outsourcing services in the aviation sector with Go Ground, Go Cargo and Go Engineering. For now, airlines cater to most allied services in-house (including ground & cargo services, security, engineering), adding to the airlines’ burden of already heavy costs. “Because government policy does not allow outsourcing of these services, there are no service providers yet. But I’m moving now and once outsourcing is allowed, I will be king,” says the junior Wadia.

“Competition “We are not a headline group. For us, ethics and credibility are more important...” says Jeh Wadiais always there in every sector but Wadias have been there for too long to be afraid of these things,” avers analyst Amir Ullah Khan. An entrepreneurial gusto; pushing for professionalism; dynamic leadership that demands accountability; unemotional severance of ties with non-performing businesses; and daring strides into new commerce avenues, combined with the centuries old business heritage of the Group, give the Wadias lethal ammunition to deal with all problems, real or imaginary. And while they remain a regular family run business like the Tatas, Birlas and Ambanis, fact is that flowing with the tidal changes sweeping the economy, the new generation at Wadias helm is pushing for a cataclysmic change at all levels. The legendry Nusli Wadia may or may not be advising his heir apparents at every level, yet through them, the senior Wadia is finally rekindling the fire in his group that had perhaps lost its way in the labyrinth of liberalisation.

For Complete IIPM Article, Click on IIPM Article

Source :
IIPM Editorial, 2008

An
IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative

For More IIPM Info, Visit Below....
The Sunday Indian - India's Greatest News weekly
IIPM, ADMISSIONS FOR NEW DELHI & GURGAON BRANCHES
IIPM, GURGAON
ARINDAM CHAUDHURI’S 4 REASONS WHY YOU SHOULD CHOOSE IIPM...
IIPM Economy Review

These are some more IIPM sites :-
http://iipm-management-courses.blogspot.com/
http://iipm-mba-bba-institute.blogspot.com/
http://iipm-mba-institute.blogspot.com/
http://iipm-top-institute.blogspot.com/
http://unparalleled-iipm-course-contents.blogspot.com/
http://indian-magazine.blogspot.com/
http://iipm-leadership-skills.blogspot.com/
http://dare-to-think-beyond.blogspot.com/


Monday, March 03, 2008

The think mutation!


Time for Awards at IIPM

Neeraj Sharma: MD, Lenovo South Asia

Ian Neeraj Sharma: MD, Lenovo South AsiaCohen, renowned author of Chicken Soup for the Soul, once famously said, “There is no real security in what is no longer meaningful. There is more security in the adventurous and exciting, for in movement, there is life, and in change there is power.” When IBM Inc., the inventor of personal computer, decided to sell off its PC division to the relatively unknown Chinese company, Lenovo, it faced a similar situation. Years and years of battering by the likes of Dell & HP had compelled IBM to decide that it could not survive with the existing status quo in this segment.

Even for Lenovo, on the other hand, the change was huge. It meant moving from being a predominantly local player to the top echelons of the global PC industry in a flash. The opportunity was compelling. But then, would people who stood by the IBM name, accept this path breaking change at all?

A similar set of challenges confronted Neeraj Sharma, MD, Lenovo South Asia, and his team when they set about establishing the Lenovo brand in India over two years back. Hardly anybody had even heard of the brand. On the question of how they went about launching the brand, Neeraj exclaims, “For the purpose of transition and for the purpose of foundation, the leadership team in India decided that we had a customer set, a channel set and an employee set.” They went on to explain to the customers & channel partners that the new company would have the same set of values & would provide them the same set of service & product quality that they were used to with the IBM brand.

When“In India, we are in the process of building a culture with high values of truth & integrity & also with a youthful spirit...” asked about how his association with IBM has worked out, Neeraj exclaims with a smile, “The company is 25 months old and so am I.” Before Lenovo came up, Neeraj was heading the Personal Computing Division of IBM and has been with the company for eight and a half years. He has been closely associated with the Think pad range of laptops and is very passionate about it. Understandably so, such is the value of the ‘Think’ brand that Lenovo has retained it even as the IBM logo is now relegated to history. Furthermore, the company, under Neeraj’s leadership, embarked on a large scale branding exercise. In contrast to the dull image of IBM (one of the first things to go was the rigid black colour in the Think pad), Lenovo was positioned as a younger, more vivacious brand. The first focus was brand awareness, and along with other path breaking marketing initiatives, the company tied up with the immensely popular TV show Kaun Banega Crorepati. The logo of Lenovo was prominently displayed in front of Amitabh Bachchan, which instantly brought recognition, as well as recall for viewers across India.

The company followed up this act with celebrity tie-ups, notable being the one with celebrity siblings Saif & Soha Ali Khan. Explains Neeraj on the benefits, “We thought they bring a lot of familiar value to what our core brand attributes are and also when you look at most of consumer desktop side of our business, lot of buying pattern is influenced by children....” The company also decided to focus more on TV advertising over print. A lot of innovations also went into the channel end. The company initiated a transactional model as well as a territory based distribution model, to spread across the country. Retail presence was enhanced on a war footing with exclusive as well as multi-brand outlets in cities. And the outcome. Although Lenovo still has a long way to go before it upstages the market leader in India, Neeraj is extremely satisfied about Lenovo being rated number one on customer satisfaction by Dataquest. Furthermore, he asserts, “Not many other mergers can claim to have gained market share in the transition phase so soon, as we have.”

In terms of the long term vision for the company in India, Neeraj stresses on two major strategic objectives, “The first is to grow faster and more profitably than the industry. And we want to deliver high quality, best engineered PCs and we want to delight the customer.” He feels the first step has been accomplished – to become a known brand. The next step for the company is to become the most desired brand in the market. And for that, Lenovo feels it has to achieve cost competitiveness, particularly through highly efficient supply chain management.

That does not mean that quality can be compromised in any sense of the word. Neeraj elaborates how the company is extensively focussing on India specific innovations, “We have constant product innovation and service feedback. We do put different power supply and we may have a robust keyboard only for India... The second kind of innovation happens more with what the customer is doing, how are we participating in it?” The company prides itself on its ‘innovation triangle’ – three innovation centres in the US, Japan & China, where new technologies are developed. And then there is a fourth one coming up in India as well, in the financial capital of Mumbai. Due to this extensive leveraging of engineering talent from across the globe, Neeraj strongly feels that Lenovo is the perfect example of the fl at world concept coined by famous author Thomas Friedman.

In terms of the organisational culture, Neeraj explains that Lenovo India has a very open & friendly environment that is driven by the market. He professes, “In India, we are in the process of building up a culture with high values of truth and integrity and also making sure that we have that youthful spirit around us – creativity.” There is a fun initiative club for employees and an employee corner where they can chat. Employees are encouraged to have a proper work-life balance. The company also follows a system of celebrating birthdays of every employee and they also have a system of nominating employee of the month. Adds Neeraj, “We do create an atmosphere where committed people really want to work and take the pride of the company to the next level and at the same time, go back with a belief that they are changing history.” He feels that over time, the core values of the company of truth seeking & integrity get into the person. As a leader, Neeraj prefers to be direct with most of the people. He feels that a leader has got to be “adaptable, authoritative, and create environment of trust and comfort.” While centralisation exists in the company, Neeraj ensures that employees are also free to take their own decisions most of the time.

On the personal front, Neeraj admits the work-life balance is a huge challenge. But he realises the importance immensely, as he explains, “If you have a fantastic weekend with family, you will never face Monday morning blues!” But he does try hard to find time for his wife Upasana and three and a half year old son Maurya. His wife decided to quit work when Maurya was born, a decision Neeraj truly appreciates, as he feels it is very important for the family bond to remain strong. Neeraj is intensely passionate for cricket, golf and he loves travelling too. Besides he is fond of reading books on management & philosophy as well.

Coming back to his favourite passion, Lenovo, Neeraj can’t conceal his excitement as he tells us, “The fun (for Lenovo) has only just begun!” Indeed, while it still is an arduous climb to the top of the PC industry in India, the ‘Think’ mutation is now in full swing!

B&E edit bureau: R. Prasad

For Complete IIPM Article, Click on IIPM Article

Source :
IIPM Editorial, 2007

An
IIPM and Professor Arindam Chaudhuri (Renowned Management Guru and Economist) Initiative

For More IIPM Info, Visit Below....
The Sunday Indian - India's Greatest News weekly
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IIPM International Student Exchange Programme
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